The course is delivered and assessed by:
  • Self paced learning using study guides and books
  • Instructor led classes, tutorials & practice
  • Interactive tutorials on CD
  • Assessment tasks and quizzes 
  • Recognition of Current Competencies (RCC)
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An AQF Level I course - recognising the essential skills for a career in IT technical support.

  • Software Applications
  • Internet Security
  • E-commerce basics
  • Connect computer hardware
  • Install & maintain Internet connections
  • O H & S in the IT Workplace

There is no set order for completion of units.
Click on each unit to access the assessment for that unit.

CERTIFICATE I - INFORMATION TECHNOLOGY - ICA10105
Unit Code  Unit Title Nominal Hours
CORE

ICAU1128A

 Operate a personal computer 30
ICAU1129A Operate a word processing application 30
ICAU1133A Send and retrieve information using web browsers and email 25
ICA10105 Electives
Underpinning Skills - Technical Support - choose three units
ICAS1193A Connect a workstation to the internet 10
ICAS2243A Detect and protect from spam and destructive software 10
BSBCMN106A Follow workplace safety procedures 10
ICATU1206A Check site security 10
ICAU1213A Conduct on-line transactions 10
ICAU1204A Locate and use relevant on-line information 20
ICAU1130A Operate a spreadsheet application 30