There is no set order for completion of units.
Click on each unit to access the assessment for that unit.

CERTIFICATE II - INFORMATION TECHNOLOGY - ICA20105
Unit Code  Unit Title Nominal Hours
CORE

ICAU2006A

Operate computing packages 60
ICAU2005A Operate computer hardware 20
ICAU2013A Integrate commercial computing packages (zip file) 30
ICAD2012A Design organisational documents using computing packages 40
ICAU2231A Use computer operating system 20
ICAW2001A Work effectively in an Information Technology environment 20
ICAW2002A Communicate in the workplace 20
BSBCMN106A Follow workplace safety procedures 10
ICA 20105 Technical Support Electives
Underpinning Skills - Technical Support - choose six units

ICAU1128A

 Operate a personal computer 30
ICAS2243A Detect and protect from spam and destructive software 10
ICAI2015A Install software applications 20
ICAS2017A Maintain system integrity 20
ICAU2007A Maintain equipment and consumables 20
ICAS2014A Connect hardware peripherals 20
ICPMM263A Access the Internet 20
ICAS2016A Record client support requirements 10
ICAS2009A Interact with clients 20
ICAS2008A Maintain inventories for equipment, software and documentation 10
ICAS2010A Apply problem solving techniques to routine malfunctions 20
ICPMM321A Capture a digital image 40