The course is delivered and assessed by:
  • Self paced learning using study guides and books
  • Instructor led classes, tutorials & practice
  • Interactive tutorials on CD
  • Assessment tasks and quizzes 
  • Recognition of Current Competencies (RCC)
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An AQF Level 2 course covering foundation skills in
  • Microsoft Office
  • Technical Solutions - hardware and software
  • Client Support
  • Problem Solving
  • Internet Technologies
  • Technical Documentation

Outcomes Pathways

Examples of Employment

Further training at a tertiary college
  • a small business person providing basic computer maintenence services
  • an IT support person within a small organisation
  • a sales/support person in a computer retail outlet

at Certificate III, or IV Level in fields such as

  • client/technical support
  • help desk
  • systems analysis
  • network technician
  • business